Atlantic Returns Policy
We trust that you will be pleased with your purchases from Atlantic. However, if for any reason you wish to arrange the return of any item to us. Please note that we cannot accept returns that are not accompanied by a copy of our ‘Returns Authorisation Note’ – which you will receive via email once your return request is processed.
Atlantic is a business to business supplier. This website is intended for use by business customers only and is not for use by consumer or private individuals. Notwithstanding the foregoing, nothing on this website shall affect the statutory rights of a customer who operates as a consumer.
Items Damaged In Transit
If any items were damaged in transit, your rights will be affected unless you report this to us within 48 hours. If the items are visibly damaged on receipt, you should sign the carrier’s delivery note accordingly.
Subject to our Terms & Conditions, once the damaged goods are received back at our distribution centre, we’ll issue a replacement or alternatively a credit note together with a full refund to you via your original payment method.
If immediate replacements are required we will invoice you for these goods.
Faulty Items
We offer a three month warranty on all non-machinery items. Items returned under warranty should be received in their original packaging complete with all accessories and documentation. Once we have verified the fault, we’ll issue a replacement or credit note and full refund to you via your original payment method.
We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you. In this instance you will be liable for the return carriage.
If immediate replacements are required we will invoice you for these goods
Ink
We cannot refund or exchange ink cartridges that have been opened, so please ensure any ink you purchase is the correct ink for your system.
Goods Collection
If we arrange for our carriers to collect goods from you, the collection date and time period will be clearly stated on the returns authorisation paperwork. The consignment must be ready for collection – failure to do so will incur a £10 charge.
Please note: we cannot trace or credit lost consignments unless you provide us with details of the carrier’s consignment note.
Atlantic Machinery Warranty
Atlantic provide a 1 year Parts, Labour & Travelling Warranty as standard on all new machine sales, unless otherwise stated at point of sale. Faults should firstly be diagnosed by Atlantic Technical Support at all times. These terms apply to the following machines:
- Ricoh Pro L4100 Latex Printers
- Azon UV Printers
- Azon Textile Printers
- Azon Direct to Substrate Printers
- Neolt Cutters, Trimmers
- Neolt Welders & Laminators
Atlantic Warranty is supported by a 12 month from new manufacturer parts warranty, although this warranty is invalidated if a Ricoh or Azon printer has used non-genuine inks. In this instance, Atlantic cover the manufacturer’s warranty period on the ink delivery system, including the ink lines and print head. Sublimation systems must be kept in an environment where the temperature is consistently kept between 17-25°C at all times.
As with the machines listed above, faults should firstly be diagnosed by the Atlantic Technical Support before being referred to the manufacturer.